The three most frequently asked questions about Viator's Traveler Reviews and Ratings
So how are the ratings defined?
Viator uses a 5-star rating system:
It was OK, but could have been better
I do not recommend this
How can I review a tour or activity on Viator Shore Excursion?
If you book a tour or activity with us, you can submit tour and activity reviews after your trip (we'll email you complete instructions, or you can upload them in the “My Tour Reviews & Photos” section of your account at Viator.com). For tours and activities, only confirmed Viator customers can submit a review. This helps us to prevent fraud, spam and other abuses.
I have an account but can't access the site and/or can't submit a review. What do I do?
No problem, we'll look into it. Just send an email to firstname.lastname@example.org with as much information as possible: your name, date of travel, tours and/or activities you purchased, etc.